Support
User Guide (pdf)
For an easy step by step guide to submitting radiographs, please click to view the user manual. For ease of use & printing, the manual is in Adobe Acrobat Reader format.
If you do not have Adobe Acrobat on your system, click here to download the software free.
Adobe Acrobat Reader
Demo Video
To view a short video demonstrating all the steps involved in submitting a radiograph and receiving an interpretation, click below. The video has no audio.
Frequenty Asked Questions (FAQs)
How do I set up an account?
Do I need an email address?
Can I use a Yahoo, Gmail or hotmail account?
Will radiologists at InTown automatically see every radiograph I ever take?
What do I do if I need to cancel a request to have a radiograph read?
I can't send my images to your server?
What if I don't have access to the internet at my clinic? Can I use my home internet?
Can associates at my hospital see my reports or I need to provide them access?
What happens if I forget my password?
How much does the radiograph reading service cost?
How will we be billed for these services?
Will my client ever receive a bill from InTown Veterinary Group?
Do I need an email address?
Can I use a Yahoo, Gmail or hotmail account?
Will radiologists at InTown automatically see every radiograph I ever take?
What do I do if I need to cancel a request to have a radiograph read?
I can't send my images to your server?
What if I don't have access to the internet at my clinic? Can I use my home internet?
Can associates at my hospital see my reports or I need to provide them access?
What happens if I forget my password?
How much does the radiograph reading service cost?
How will we be billed for these services?
Will my client ever receive a bill from InTown Veterinary Group?
How do I set up an account?
If you are ready to set up an account, click on account setup and fill out the form. Once you hit submit, our support staff will call you to complete the set up process. In order to do this you will need to have access to your digital radiograph system.
If you are ready to set up an account, click on account setup and fill out the form. Once you hit submit, our support staff will call you to complete the set up process. In order to do this you will need to have access to your digital radiograph system.
Do I need an email address?
Yes. Using your email address as your user ID makes it easy to remember your log in information. It also allows us to set up an automatic reminder in the event that you forget your password.
Yes. Using your email address as your user ID makes it easy to remember your log in information. It also allows us to set up an automatic reminder in the event that you forget your password.
Can I use a Yahoo, Gmail or hotmail account?
Yes. Any email account will work. You may use your private email address, your work email address, or any other email address that you are comfortable to use. InTown Online does not send spam.
Yes. Any email account will work. You may use your private email address, your work email address, or any other email address that you are comfortable to use. InTown Online does not send spam.
Will radiologists at InTown automatically see every radiograph I ever take?
Our doctors and staff have access to all the images on our remote servers, but they will only create reports for those radiographs that you select for submission. You will however have access to all of your clinic's submitted digital images online. If you are using our data back up system, you will have access to view all of your patients' radiographs.
Our doctors and staff have access to all the images on our remote servers, but they will only create reports for those radiographs that you select for submission. You will however have access to all of your clinic's submitted digital images online. If you are using our data back up system, you will have access to view all of your patients' radiographs.
What do I do if I need to cancel a request to have a radiograph read?
Depending upon the status of your request, you may or may not be able to cancel the request.
Depending upon the status of your request, you may or may not be able to cancel the request.
- If you have already submitted the files, but a radiologist has not yet claimed your study it will still be in a submitted status, you may cancel the request by clicking "cancel submission".
- If your radiograph has already been claimed, you will have to place a phone call to request that the submission is canceled.
- If the radiologist has already finalized your request, it may be too late to cancel the submission, however, please call if you need to discuss the case with a radiologist.
I can't send my images to your server
This may be related to a problem with your set up, your internet, our internet or any number of other things. We encourage you to call us at (781) 305-2266 to troubleshoot the problem. It would be ideal if you have access to both your x-ray machine and your PACS server while you are on the phone with us.
This may be related to a problem with your set up, your internet, our internet or any number of other things. We encourage you to call us at (781) 305-2266 to troubleshoot the problem. It would be ideal if you have access to both your x-ray machine and your PACS server while you are on the phone with us.
What if I don't have access to the internet at my clinic? Can I use my home internet?
An internet connection is necessary for you to be able to use this service. While you may check the status of your requests and look at radiographs that are stored on our servers from any computer with an internet connection, you will not be able to send radiographs without an internet connection.
An internet connection is necessary for you to be able to use this service. While you may check the status of your requests and look at radiographs that are stored on our servers from any computer with an internet connection, you will not be able to send radiographs without an internet connection.
Can associates at my hospital see my reports or do I need to provide them access?
All doctors associated with your hospital’s account are linked to each other, so all the veterinary staff at your hospital will have access to all uploaded cases. Everyone can keep track of where cases are in the queue, add new information as needed, or simply wait to receive the radiologist’s report.
All doctors associated with your hospital’s account are linked to each other, so all the veterinary staff at your hospital will have access to all uploaded cases. Everyone can keep track of where cases are in the queue, add new information as needed, or simply wait to receive the radiologist’s report.
Once you receive the final report, saving everything to your client's electronic account or printing it all out and adding
it to their paper file is a breeze.
What happens if I forget my password?
If you forget your password, you can click on forgot my password when you sign in. A link to set up a new password will be sent to the email address associated with your account.
If you forget your password, you can click on forgot my password when you sign in. A link to set up a new password will be sent to the email address associated with your account.
How much does the radiograph reading service cost?
The cost per interpretation begins at $49 per study. A volume discount may be considered on an individual basis.
The cost per interpretation begins at $49 per study. A volume discount may be considered on an individual basis.
How will we be billed for these services?
You will receive a monthly invoice from InTown Online to the address listed in your account. It will summarize the number of studies interpreted for that time period. If you elect to have us act as your off site data storage solution, the invoice will include a line item indicating the number of new studies added to your account during the specified time period.
You will receive a monthly invoice from InTown Online to the address listed in your account. It will summarize the number of studies interpreted for that time period. If you elect to have us act as your off site data storage solution, the invoice will include a line item indicating the number of new studies added to your account during the specified time period.